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Similar cases Predefined widget does not work

  • October 8, 2024
  • 4 replies
  • 27 views

ORBR
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The predefined widget for Siemplify_Get Similar Cases doesn`t seem to work at all.

I mean I do see the table headlines, And I do see that there are actual similar cases in the action results. 

But the table is empty.

Does anyone else face this issue?

 

4 replies

vanitharaj1208
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yes , even im facing same issue


ORBR
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  • Author
  • Silver 1
  • October 9, 2024

yes , even im facing same issue


@SoarAndy , @f3rz FYI


mokatsu
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  • Bronze 5
  • October 11, 2024

In my case i had to recreate (meaning create an empty HTML widget and copy the html) in order to change the variable name. Double check what you Get Similar Cases task name is and that is matches whats inside the HTML.

It should be on line 159


ORBR
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  • Author
  • Silver 1
  • October 13, 2024

In my case i had to recreate (meaning create an empty HTML widget and copy the html) in order to change the variable name. Double check what you Get Similar Cases task name is and that is matches whats inside the HTML.

It should be on line 159


@mokatsu 
This is the current variable, what should it be?
Should it also contain the playbook \\ block name?
Ex: [Enrichment Block.Siemplify_Get Similar Cases_1.JsonResult]