Is it possible to send emails automatically to case owners when SLA time changes from green to orange to read as a reminder that SLA is nearing breach?
+10Theoretically, it can be done using a custom python job that will check the remaining time for SLA and, based on it, decide whether to send a notification or not.
However, there's no such function out of the box. Therefore, I would recommend you open a Feature Request and, in the meantime, consider developing a custom job and using it as a workaround.
+16Theoretically, it can be done using a custom python job that will check the remaining time for SLA and, based on it, decide whether to send a notification or not.
However, there's no such function out of the box. Therefore, I would recommend you open a Feature Request and, in the meantime, consider developing a custom job and using it as a workaround.
This should definitely be a function of our product. We need a feature request but would assume this is already in the works
+6- Bronze 1
Hi @dnehoda,
Wondering if we have this solved or still in development? I am also looking for similar solution.
Thanks,
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