+1Hello,
I created SLA counters per priority which counts down the MTTRespose and MTTResolution for cases. How can I review for which cases SLA was met, for which it was exceeded? How can I get both metrics for all cases by priority? Is there YARA-L endpoint for that?
I know it’s doable with Looker which will be decommissioned very soon, so I’m looking for solid and reliable method to provide SOC SLA Metrics.
Thank you!
+13Hi
In the first instance (the below are for the new Dashboarding feature), I’d look at the below reference:
https://docs.cloud.google.com/chronicle/docs/reference/soar-data-dashboard#case-history
Alternatively, the data may be retireveable within the case wall:
https://docs.cloud.google.com/chronicle/docs/reference/soar-data-dashboard#soar-wall-activity
Kind Regards,
Ayman
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