Hi!

I want to define SLA periods in our environment and ensure that our analysts are notified accordingly. For example, if an SLA is defined for 12 hours, the assigned analyst should receive:

• A medium-priority notification after 6 hours,

• A critical notification after 8 hours,

• And a final notification when the SLA is breached (i.e., after 12 hours).

These notifications should be sent either via email or another suitable method. Is there a way to implement this?