Hi team,
We are working on developing playbooks from scratch and was wondering what would be the best way to read a case wall note/comment and process specific data and pass it as input to another action?
Ex: Lets say we have a servicenow action configured in playbook workflow - 1, which would fetch a record details based on place holder values given and now i want to pass a specific value from JSON output returned (which i can see in the case wall tab) from servicenow action within workflow 1as input to another workflow -2 or to same workflow - 1
Any insights would be helpful to address this problem
Thanks.
SOAR Playbook actions to process case wall/comments
+3- Bronze 3
+12- Silver 2
I have used scope values to pass values from playbook to playbook. When scope values are created, they are also on the case wall. You can set the scope to be Alert, Case, or Global.
+3- Bronze 3
@mccrilb Where can we select the scope context value? from within playbook actions? or some other place?
+12- Silver 2
+3- Bronze 3
@mccrilb Did this work for you ?
Am looking to achieve something like this using "SiemplifyUtilities_Filter JSON_1".
For some reason am seeing this JSON structure isn't right as error though it is JSON string that we are populating
Am trying to add case wall post from the JSON results to show only short description field = "hardware issue". nothing else.
+3- Bronze 3
@mccrilb it was an error on configuration variables. I was able to fix this up. Thanks for context variable aspect i was able to achieve a lot more other things using this.
+12Would a placeholder function work here?
Which would look like this in the input
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