Hi team,
We are working on developing playbooks from scratch and was wondering what would be the best way to read a case wall note/comment and process specific data and pass it as input to another action?
Ex: Lets say we have a servicenow action configured in playbook workflow - 1, which would fetch a record details based on place holder values given and now i want to pass a specific value from JSON output returned (which i can see in the case wall tab) from servicenow action within workflow 1as input to another workflow -2 or to same workflow - 1
Any insights would be helpful to address this problem
Thanks.
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I have used scope values to pass values from playbook to playbook. When scope values are created, they are also on the case wall. You can set the scope to be Alert, Case, or Global.
Set Scope Context Value, and Get Scope Context Value
@mccrilb Where can we select the scope context value? from within playbook actions? or some other place?
It is a function that you add into a playbook.
@mccrilb Thanks for this - I will explore further
@mccrilb Did this work for you ?
Am looking to achieve something like this using "SiemplifyUtilities_Filter JSON_1".
For some reason am seeing this JSON structure isn't right as error though it is JSON string that we are populating
Am trying to add case wall post from the JSON results to show only short description field = "hardware issue". nothing else.
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