Hi Team,
We have closed the case (simulated case). However, when searching in SOAR Search , I’m unable to find the closed case ID( However, the case ID is visible when searched from the dashboard), while a few other simulated cases are visible in the SOAR search.
Is there any difference between manually simulated cases and playbook-simulated cases.
Additionally, when checking the dashboard, the count of open and closed cases does not match the numbers shown when performing in soar search.
Could you please help us understand why this mismatch is occurring.
Thanks