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Question

soar tags dashboard query

  • April 22, 2026
  • 6 replies
  • 32 views

Chica
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Hi all,

Can anyone help me with this query?

I need to fetch cases that have the tag “xyz”. Some cases contain multiple tags stored together, like “ABC, xyz, qwerty”.

At the moment, I’m unable to retrieve cases where “xyz” appears as part of a multi-tag value.

Any suggestions would be appreciated.

6 replies

cmorris
Staff
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  • Staff
  • April 22, 2026

Try this:

any case.tags.name = "xyz"
case.tags.name = $tag

match:
case.display_name

outcome:
$tags = array_distinct($tag)

 


Chica
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  • Author
  • Bronze 5
  • April 22, 2026

Hi ​@cmorris , Thank you for response ….but i tried the exact above query but it didn't work 


cmorris
Staff
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  • Staff
  • April 22, 2026

Are you trying this in Search? For the time being, the case data source is not supported in Search. However, this should work in dashboards. In my case I replaced ‘xyz’ in the query with ‘gemini’ and I return the following (multi-tag value in row 1). If that doesn’t work, please let me know. If it does, should be able to change the query to return other fields of interest as well, ex. maybe you want to add date to the match section.
 

 


vanitharaj1208
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actually there is an issue with data sync 


cmorris
Staff
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  • Staff
  • April 23, 2026

actually there is an issue with data sync 

Query is ok then? Some other issue?


Chica
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  • Author
  • Bronze 5
  • April 23, 2026

Yes sir 

query is right .

 

i checked in 2 SecOps instances 

its working in one and in another instances its not 

basically the in ui a case has multiple tag but the same case in backend is missing those tags 

data in ui and backend is totally different due to data sync issue 

 

thank you for answering