Hello Google Cloud Community Managers and Support Team,
Our Google Cloud Platform account was placed under a full account service restriction on October 2, 2026, due to automated abuse/DoS heuristics triggered by an internal stress test.
Context & Root Cause:
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We were conducting internal performance benchmarking and load testing using k6 against our own backend Cloud Functions and Firestore database for our mobile application (GK Mart).
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An unoptimized database transaction loop combined with high synthetic request concurrency caused rapid invocations, which automated traffic monitors flagged as abusive activity.
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There was zero malicious intent, external targeting, proxy relaying, or crypto-mining; this was purely localized backend testing on our own resources.
Corrective Actions Taken:
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All automated stress testing and k6 scripts were immediately terminated.
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Cloud Functions transaction logic was refactored to eliminate execution contention.
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All sensitive credentials, API keys, and environment variables have been rotated and secured.
Current Blocker:
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An appeal was submitted via the Google Account service restriction form, but no status update or confirmation email has arrived.
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Firebase Support was contacted under Case 10454773. Support agent Hugo confirmed our projects remain suspended and recommended reaching out to GCP Support / Billing.
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Because the account-level restriction redirects all
console.cloud.google.comURLs directly to[myaccount.google.com/restrictions](https://myaccount.google.com/restrictions), we cannot access standard Cloud Console support channels to file a ticket.
Affected Project IDs:
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slv-super-market -
slv-super-market-staging -
supermarket-app-bad93
Could a Community Manager or Google Cloud specialist please help escalate this ticket internally to the Trust & Safety / Cloud Compliance team to clear this false positive and restore project access?
Thank you for your assistance.
