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Unable to create manual case via SOAR API without setting data access scope for relevant environment

  • September 21, 2026
  • 0 replies
  • 31 views

scuba-steve
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I have a workflow that requires a case be created in an environment if certain conditions are met. I was able to create a custom action to do this fine a few weeks ago, but since a new scope (also the first scope) was added in our SIEM settings, I notice the action is failing. 

Error: {"errorCode":2000,"errorMessage":"DataAccessScope is required.","innerException":null,"innerExceptionType":null,

 

This new scope has nothing to do with the environment I am trying to create the case for. The environment itself does not have any scopes applied to it at all, it is ‘Global’.

 

The Swagger docs for the CreateManualCase endpoint specify dataAccessScope should be a string, I’ve tried a selection of strings such as “*”, “Global”, “<ENVIRONMENT_NAME” etc but have had no luck. I’ve also tried not settings it obviously. 

 

Is there a specific string I should be using here? Or should I create a new scope with access to all data?

 

Thanks