Hello, I was directed to this specific thread by Forum Admin Miqua to escalate a deadlock between Billing and Trust & Safety.
The Context: My academic NLP project was suspended for “Abusive Activity” on 3/4 due to a buggy data ingestion script hitting corrupted legacy URLs.
The Fix (Appeal Case # [removed by moderator] ): On 5/4, I submitted a full technical Root Cause Analysis. I have permanently air-gapped the corrupted dataset and implemented strict Magic Byte Pre-Flight validation to prevent any future API flooding. I have had zero response from Compliance for 13 days.
The Deadlock: Billing Support (Agent Ayosha, Case #70072588 / Billing ID: 018BDA-1AD09A-F5AFD9) informed me my account is “Closed” due to a refund and requested a new prepayment. However, my console still shows a hard “Abusive Activity” restriction. I cannot responsibly make a new prepayment until Trust & Safety clears the abuse flag, or my funds will be trapped in a locked account. Ayosha has stated she is transferring the case to the concerned team.
Could a Community Manager here please ping the Trust & Safety team to look at my 5/4 appeal so I can safely pay the balance and restore my project?
Thank you, Minh (Banned Account Email: [removed by moderator] )
