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URGENT ESCALATION: Case # [removed by moderator] - Deadlock between Billing and Trust & Safety 15 Days

  • April 16, 2026
  • 5 replies
  • 93 views

Minh hoang70
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Hello, I was directed to this specific thread by Forum Admin Miqua to escalate a deadlock between Billing and Trust & Safety.

The Context: My academic NLP project was suspended for “Abusive Activity” on 3/4 due to a buggy data ingestion script hitting corrupted legacy URLs.

The Fix (Appeal Case # [removed by moderator] ): On 5/4, I submitted a full technical Root Cause Analysis. I have permanently air-gapped the corrupted dataset and implemented strict Magic Byte Pre-Flight validation to prevent any future API flooding. I have had zero response from Compliance for 13 days.

The Deadlock: Billing Support (Agent Ayosha, Case #70072588 / Billing ID: 018BDA-1AD09A-F5AFD9) informed me my account is “Closed” due to a refund and requested a new prepayment. However, my console still shows a hard “Abusive Activity” restriction. I cannot responsibly make a new prepayment until Trust & Safety clears the abuse flag, or my funds will be trapped in a locked account. Ayosha has stated she is transferring the case to the concerned team.

Could a Community Manager here please ping the Trust & Safety team to look at my 5/4 appeal so I can safely pay the balance and restore my project?

Thank you, Minh (Banned Account Email: [removed by moderator] )

5 replies

Jyotimoyhaz
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  • Bronze 1
  • April 16, 2026

Main topic। Is that payment is not being received fast foremost all ।।। Not a single penny received from Google ins ।।।it's the root cause of all।। Thank you ,you guys atleast received 👍


matthewnichols
Community Manager
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  • Community Manager
  • April 18, 2026

@Minh hoang70 you will need to contact support through your support portal and or contact your account rep to help with this. 


Minh hoang70
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  • Author
  • New Member
  • April 18, 2026

@Minh hoang70 you will need to contact support through your support portal and or contact your account rep to help with this. 

yes i did but i contacted them over and over they keep navigating me through teams, last time must open my other account just to be able to contact with the billing team to contact with the cloud team to contact with the appeal team. I really took a big trip there. I deserve it tho i was not careful ab my script. In the end i havent reached any result yet and i still need to use my api calls.


Minh hoang70
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  • Author
  • New Member
  • April 18, 2026

Im keep getting redirected over and over by the cloud team like im talking to a wall, i keep saying its not my account is banned entirely but only my cloud features, if youre not gonna let me use it can you please just give me back my money i replied to them. Man this is really frustrating.


Minh hoang70
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  • Author
  • New Member
  • April 20, 2026

@Minh hoang70 you will need to contact support through your support portal and or contact your account rep to help with this.

"@matthewnichols Thank you for replying, but I am trapped in an infinite loop and need your override.

I did contact Support (Case #70072588). Today, Support Agent Kervin closed my case, explicitly stating: "We do not have the administrative access to lift this restriction, redirect the case to another department internally, or process a refund." Kervin told me to go back to the Appeals team.

The Appeals team (Case # [removed by moderator] ) has ignored my technical fix for 15 days.

Support tells me to wait for Appeals. Appeals is silent. I do not have an Account Rep because I am an academic researcher. You are my only human contact who can flag this for the Trust & Safety team. Can you please escalate the original Appeal Case # [removed by moderator] so someone actually reads my Magic Byte validation fix?"