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Question

URGENT: Project snaptracklive-360-1ecb8 Suspended 4 Days - Identity Verified (Ref 4738-5124-2872)

  • January 30, 2026
  • 2 replies
  • 43 views

Tolstoy

Hello Community Managers,

I am seeking an escalation for a production project that has been suspended for 4 days due to a potential AUP violation (phishing).

Current Status: > * Project ID: snaptracklive-360-1ecb8

  • Plan: Firebase Blaze Plan

  • Identity Verification: Successfully completed and confirmed by Google on Jan 29 (Reference: 4738-5124-2872).

The Problem: > I am stuck in an automated loop. The appeal instructions require me to verify ownership in Search Console, but since the project is a .web.app domain and is currently suspended, Google's own verification bots are blocked from "seeing" the site. I cannot complete the verification while the suspension is active.

Action Taken: > I have patched the vulnerability and removed all flagged content. My identity is confirmed.

Request: > Could a moderator please nudge this to the Trust & Safety team for a manual review? The automated sync between Identity and Compliance seems to be stalled.

Thank you for your help.

2 replies

ErikaB
Community Manager
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  • Community Manager
  • January 30, 2026

Hi ​@Tolstoy 

While we appreciate you bringing this specific technical hurdle to our attention, our forums are dedicated to supporting our security products and operations.

 

Please be aware that our community moderators do not have the ability to "nudge" the compliance or Trust & Safety teams for manual reviews. Issues involving project suspensions and the associated appeal process must be resolved directly through the Google Cloud Trust & Safety team. We recommend detailing this specific technical blocker and the stalled automated sync within your appeal to help their team understand why automated checks are failing.

 

For additional technical guidance on cloud-based development and overcoming deployment blockers, the Google Cloud developers forum may also be able to provide specialized support.

 

 


matthewnichols
Community Manager
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  • Community Manager
  • January 30, 2026

@Tolstoy I would also suggest contacting Cloud Support: https://cloud.google.com/support-hub?e=48754805.