Hi all, does anybody know how to use multiple placeholders in HTML Email Templates? So for example: "Case {Case.Id} was assigned to {Case.AssignedUser}"
If possible, I want to use that feature directly instead of leveraging always the Jinja action first. The docu (
https://documents.siemplify.co/en/articles/483-how-do-i-put-elements-of-the-case-data-into-an-email-message
) doesn't provide any good info....
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This comment was originally sent by Tom Fridman
@Michael_Schepp
Hi
You can use multiple placeholders in HTML templates by inserting the placeholder in the text. To use the placeholders, you can click the [ ] button next to the HTML Email Templates button to access the UI to help pick the placeholder. You can do this multiple times to accommodate multiple placeholders
@Tomtomfridman
Hi Tom, but how do I define multiple placeholders in the HTML template? there must be any relation between the placeholders in different areas of the template to the Event fields (e.g. [Case.Id]) I want to use to fill them. We've got currently v5.6.4 in use...
This comment was originally sent by Tom Fridman
@Michael_Schepp
This article may help:
https://documents.siemplify.co/en/articles/472-create-email-templates
If you are trying to find all the placeholder values that you can use, it might be easiest if you create a playbook with a comment so that you can click the placeholder button and see all of the available options.
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