Hello dear community,
We are using “I’m not a robot” checkbox from Google reCaptcha Enterprise and currently facing some issues from time to time. I hope the community and Google team can assist here.
Sometimes our users encountering endless spinning on reCaptcha checkbox after clicking it. Some users waited 30, 40 seconds, then had to refresh the page and try again to click (later it passed well).
- Browser - Chrome
- No blocking extensions, happened also in incognito mode
- Not a case of additional challenge by reCaptcha, just keeps loading
Below you can see a screenshot of it’s loading, taken after 30 seconds right after the click on the checkbox.
Did anyone else experienced this? I would appreciate any suggestions or solutions. Thank you!