We are a large e-commerce platform based in the UK, operating multiple brands and serving a significant volume of mobile users. We have integrated Google reCAPTCHA across our services to ensure secure and seamless user interactions.

Over the past week, we’ve observed a noticeable decline in reCAPTCHA scores for a majority of our mobile users. This change is affecting user experience and access across our platforms.

Could you please confirm if there have been any recent updates or changes to the reCAPTCHA system—particularly those that might impact mobile device behavior or scoring? We would appreciate any insights or guidance to help us to address this issue.

Thank you for your support.

Gobinathan Subramani |