Hello Google reCAPTCHA Support Team,
We are urgently reaching out because we have exhausted every possible solution recommended by Google documentation, AI tools, and our hosting provider, and nothing has resolved our issue. We need your direct assistance.
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WHAT EXACTLY IS HAPPENING
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Every single time ANY visitor loads ANY page on our websites, a reCAPTCHA verification spinner appears on the screen. This happens:
β’ On the very first page load
β’ On every subsequent page load
β’ For every single visitor from any country
β’ On ALL pages β homepage, product pages, course pages, checkout, everywhere
β’ On both of our websites simultaneously
β’ Even after the visitor has already passed verification on a previous page
The spinner appears, runs for 1-3 seconds, then disappears and the page loads. It happens on EVERY page, EVERY time, for EVERY visitor without exception. This is not a one-time check β it repeats on every single page navigation.
WHEN IT STARTED
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This problem started on exactly March 5, 2026 β the same date Google updated reCAPTCHA data processing enforcement. Before that date, both websites worked perfectly for over years with zero issues.
EVERY SOLUTION WE HAVE TRIED
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We have spent many days trying every solution recommended everywhere:
From Google Documentation:
β Updated all WordPress plugin reCAPTCHA keys to new valid keys β no effect
β Verified domain ownership in reCAPTCHA admin console β no effect
β Added all domain variations (www and non-www) to allowed domains β no effect
β Created fresh new reCAPTCHA v3 keys β no effect
From ChatGPT and AI Tools:
β Cleared all CDN cache
β Cleared WordPress cache
β Checked .htaccess file
β Checked wp-config.phpΒ
β Checked all plugin files
β Disabled caching plugins
β Checked all theme filesΒ
From Hosting Provider StartHost.co:
β Contacted support multiple times
β Server malware scan β came back completely clean, no issues found
β Server PHP configuration β all settings are correct and optimal
β Server error logs β no critical server errors related to reCAPTCHA
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What is can I do to solve it?
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