Regarding: Google Cloud Console Appeal Notification 799835538165
Hi Google Cloud Community,
I'm hoping a community manager can help escalate my reinstatement case. My GCP project rba-1-ft was suspended over 3 weeks ago for a Terms of Service violation, and despite filing a detailed appeal, I have received only one follow-up email asking for additional information — which I have since provided — but no further response.
What happened: Our bulk real estate analysis pipeline was making 8–20 parallel real-time calls to the Vertex AI generateContent endpoint. When 429 errors hit, our code incorrectly retried aggressively instead of backing off. This created a sustained burst pattern that triggered the suspension. It was a coding mistake during active development — not malicious intent.
What we changed (not just config tuning — a full architectural overhaul): We completely replaced the parallel real-time pipeline with Vertex AI Batch Prediction (JobServiceClient). The new architecture submits a single BatchPredictionJob per stage and lets GCP run all predictions server-side. We now make at most 2 API calls per bulk run, separated by hours of polling — there is no client-side concurrency whatsoever. We also added a geocoding rate limiter, a 200k request pre-submission guard, a 25-hour poll timeout, and resume-on-restart logic to prevent duplicate job submissions.
Current status: All fixes are deployed and verified in our staging environment. The traffic pattern that caused the suspension no longer exists in our codebase.
Ask: Can a community manager help route this to the Trust & Safety team for a status update? Case is under project rba-1-ft. This project is critical to our work and we are committed to staying well within GCP's usage policies going forward.
Thank you to anyone who can help point this in the right direction.
