My customer data is still on Google Cloud, but my entire account has been banned. I only want to restore access as quickly as possible.
After I submitted an appeal, I received an email from an address in this format:
google-cloud-compliance-reply+{case-tag}@google.com
I was not sure whether replying directly to that message would reach the compliance team and be added to my case. I replied to that email one day ago, but I have not received any response yet.
I am in a hurry because the Appeals page only allows 500 characters, and I have also read that I should not submit duplicate appeals. Because of that, I cannot tell whether my case is still moving forward.
Could someone confirm the correct way to follow up: wait for a reply to that email, or use another channel? I will not post my project ID, case ID, or the full address here.
