β My production Google Cloud project has been suspended since June 2, 2026 and I cannot get a
β substantive response from the Trust & Safety team. I'm hoping someone here can help
β escalate.
β
β Project: immo-fluss-app-v1-c57c1 (project number [removed by moderator] )
β Appeal ref: [removed by moderator] Β· Billing/transfer ticket: 72553881 (case 71363477)
β
β What happened: A leaked, under-restricted API key was abused by a third party for
β high-volume Gemini / Generative Language requests β confirmed by Cloud Monitoring (~114k
β requests on May 17/18, ~228k on June 2/3, almost entirely from one credential). This was
β not authorized usage.
β
β Remediation done: Deleted the abused key (June 3, verified gone), removed all Gemini usage
β from the client (now server-side only behind an authenticated Cloud Function), restricted
β all remaining API keys, removed service-account/signing credentials from the repo, added
β billing alerts + anomaly monitoring.
β
β The problem: ImmoFluss is a property-management app with paying customers who are now
β locked out of their own data. I appealed on June 8, followed up June 12, and contacted
β billing support on June 23 β but reinstatement has no timeline and, while suspended, I
β cannot export Firestore or Cloud Storage at all.
β
β What I'm asking:
β 1. Can anyone help escalate the reinstatement review? It's been ~3 weeks.
β 2. Is there ANY way to get a one-time data export / temporary read-only access β just to
β migrate my customers' data β even before the final reinstatement decision?
β
β I have a legal obligation to give my customers access to their data and I'm running out of
β time. Any pointer to the right team would be hugely appreciated. Thank you.
