โ My production Google Cloud project has been suspended since June 2, 2026 and I cannot get a
โ substantive response from the Trust & Safety team. I'm hoping someone here can help
โ escalate.
โ
โ Project: immo-fluss-app-v1-c57c1 (project number [removed by moderator] )
โ Appeal ref: [removed by moderator] ยท Billing/transfer ticket: 72553881 (case 71363477)
โ
โ What happened: A leaked, under-restricted API key was abused by a third party for
โ high-volume Gemini / Generative Language requests โ confirmed by Cloud Monitoring (~114k
โ requests on May 17/18, ~228k on June 2/3, almost entirely from one credential). This was
โ not authorized usage.
โ
โ Remediation done: Deleted the abused key (June 3, verified gone), removed all Gemini usage
โ from the client (now server-side only behind an authenticated Cloud Function), restricted
โ all remaining API keys, removed service-account/signing credentials from the repo, added
โ billing alerts + anomaly monitoring.
โ
โ The problem: ImmoFluss is a property-management app with paying customers who are now
โ locked out of their own data. I appealed on June 8, followed up June 12, and contacted
โ billing support on June 23 โ but reinstatement has no timeline and, while suspended, I
โ cannot export Firestore or Cloud Storage at all.
โ
โ What I'm asking:
โ 1. Can anyone help escalate the reinstatement review? It's been ~3 weeks.
โ 2. Is there ANY way to get a one-time data export / temporary read-only access โ just to
โ migrate my customers' data โ even before the final reinstatement decision?
โ
โ I have a legal obligation to give my customers access to their data and I'm running out of
โ time. Any pointer to the right team would be hugely appreciated. Thank you.
