How to handle case with alerts and track conversation during a case
Hi All, I have 2 cases where I need good advise and best practise.
1. How you handle cases where is two or more diffrent alerts. Im using playbook with close alert but I can't close last alert. How to handle that to prevent closing case after closing one alert? Is there a way to use something like "close alert, if is the last alert, close case"?
2. How do you made constantly conversation during case? Im using exchange integration, is possible to Chronicle will track diffrent conversation without knowledge about subject? How do you using this integration in playbook? Is there a way to monitor constantly a mailbox and paste answer in proper case?