Communication that leaves the tool
Hey, I have a rather long question around email communication:
siemplify has kind of a weak side when it comes to communication that leaves the tool.
For example, if I need to send out an email to clarify something, the possible variants could be
There are A LOT of things that could go wrong with either of them, such as
Currently there are individual "solutions" for some of these problems, but they are all very problem-focussed (e.g. "send email and wait for reply from all recipients" is a dedicated option in the action).
In addition, playbook actions have a quite short timeout value, i.e. it's not really possible to wait for multiple days for a reply.
In a scenario where we need email communication right now, we know that we'll wait for at least 1 reply email, but multiple emails
may
likely be received and all of them should be merged into the case.
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